Terms & Conditions

Website Hosting & Care plans are billed monthly in AUD:

• Basic — $39/month. Hosting and SSL/domain connection included. 1 change included per month (5 changes/month for the first 3 months). Turnaround time: 10 business days. Best for tradies with minimal ongoing changes.
• Simple — $79/month. Hosting and SSL/domain connection included. Up to 4 changes included per month (8 changes/month for the first 3 months). Turnaround time: 5 business days. Best for cafes and similar businesses with regular small updates.
• Extra — $159/month. Hosting and SSL/domain connection included. Up to 10 changes included per month. Turnaround time: 3 business days. Best for small retail with frequent stock/product updates.
• Business — $269/month. Hosting and SSL/domain connection included. Up to 20 changes included per month. Turnaround time: 2 business days. Best for busier businesses needing regular updates.
• Business + — $499/month. Hosting and SSL/domain connection included. Up to 50 changes included per month. Turnaround time: next business day. Best for high-volume businesses with large catalogs.

Extra changes on every plan: $20 per text change, $40 per image change.

Provider will host, secure, and maintain the website built for Client on the Lovable platform ("the Site"), and will perform the services listed for Client's selected plan above.

Client pays a one-time domain setup fee of $150 at signup. This covers domain name registration for the first 3 years (for standard extensions), plus initial setup connecting the domain to the Site.

The $150 fee covers standard domain extensions (e.g. .com, .com.au, .net, .org). Premium or non-standard extensions (e.g. .io, .ai, and other higher-cost TLDs) are quoted separately.

After the 3-year period, Provider will renew the domain on Client's behalf and absorb the ongoing renewal cost as part of Client's monthly fee — Client will not receive a separate domain bill after year 3, as long as the monthly plan remains active.

If Client cancels before the 3-year domain period ends, Provider will transfer the domain registration to Client for a fee of $100, provided all outstanding fees have been paid.

A one-time domain setup fee of $150 is due at signup, plus the monthly fee for Client's selected plan, billed monthly in advance.

Payment is due on the 1st of each month. Accounts more than 7 days overdue may have services paused until payment is received.

Extra changes beyond the plan's monthly allowance are billed at $20 per text change and $40 per image change, invoiced monthly.

Provider may change pricing with 30 days' written notice; the new price takes effect on Client's next billing cycle.

No refunds are provided for partial months or the domain setup fee once the domain has been registered.

All content and edit requests must be submitted through Client's dashboard or via email to sales@streamlinedsystemsolutions.com.au.

Requests are actioned within the turnaround time for Client's plan.

A "change" means a single text edit (e.g. updated hours, price, paragraph) or a single image swap or addition. Any request beyond this — such as a new page, layout change, or new functionality — will be scoped and quoted separately.

Client does not have direct access to the Site's backend, code, or hosting dashboard unless a separate access arrangement is agreed in writing.

Client agrees to supply text, images, and other content needed for edits, and confirm they have the rights to use it; ensure their own content complies with applicable laws; and respond to Provider's reasonable requests for information or approval in a timely manner.

Provider agrees to keep the Site hosted and accessible, subject to the uptime of underlying infrastructure outside Provider's direct control; action change requests within the turnaround time and monthly allowance for Client's plan; and notify Client before billing for any changes beyond the included monthly allowance.

Client owns the Site's content, design, and any data collected through it. Provider retains no ownership claim over Client's business, brand, or content. Provider is not responsible for third-party platform changes but will notify Client of any change materially affecting the Site.

These Terms run month-to-month, starting on the date of purchase. Either party may cancel with 30 days' written notice.

On cancellation, Provider will, within 14 days, provide Client with their site files, assets, and any credentials needed to continue independently, and will give reasonable assistance transitioning to alternative hosting.

Provider will use reasonable efforts to maintain the Site's availability but does not guarantee uninterrupted uptime, as hosting relies in part on third-party infrastructure. Provider's total liability under these Terms is limited to the fees paid by Client in the 3 months preceding any claim. Provider is not liable for indirect or consequential losses.

These Terms are governed by the laws of Victoria, Australia.